445 Baxter Ave
Louisville KY 40204
Outside LinksOur website may contain links to websites not owned or operated by Cuddle Clones. Cuddle Clones is not responsible for the content, privacy policies or practices of those websites. We recommend that if you leave the Cuddle Clones website, that you review the privacy policies of each website you visit.
Information We Collect and How We Use ItCuddle Clones collects information, including personal information that you provide to us when you visit our website. Personal information includes information that can identify you such as your full name, your email address or mailing address, telephone number, payment details, pet information, and purchasing history. We collect personal information only when that information is provided by you or is obtained by us with your authorization. Cuddle Clones collects and uses your personal information to conduct business with you and to improve your experience with us. Some examples include:
- Registering to receive email and postal mail
- Making on online purchase
- Following up on online purchases
- Alerts for expiring shopping carts
- Creating and maintaining accounts
- Handling customer service requests
- Sending friends and family emails with your permission
- Sending surveys
- Registering for contests and promotions
- Sending us testimonials, stories about your pet or other communications
Your Choices and Access to Your InformationOur emails and website allow you to choose to receive or to stop receiving communications from us. Our marketing material is strictly opt-in, which means that we'll only contact you about such things as marketing and special offers if you ask us to! Your email address will never be displayed to the public. Once you opt out of communications from Cuddle Clones, you are opted out of that type of communication until we are explicitly told in writing to opt you back in. You may opt out of programs at any time by following the opt-out instructions provided in the email you receive. You may also stop receiving postal mail and other communications, review, update or correct your information, or prevent any further use of your personal information by Cuddle Clones by contacting us at [email protected] or at the additional contact options below.
Sharing Information with Third PartiesCuddle Clones does not release the personally identifiable information it collects from you to any unrelated third parties so that they may send you commercial promotions or offers for products or services. Cuddle Clones reserves the right to transfer your personal information in connection with the sale or transfer of all or a portion of our business or assets. If the business is sold or transferred, Cuddle Clones will give you an opportunity to tell us not to transfer your personal information. In some cases, this may mean that the new organization will not be able to continue providing you with the services or products that Cuddle Clones provided. We may share your information with our service providers – that is, organizations providing services to support Cuddle Clones functions, such as our mail and email processing companies, payment processing companies, and market research firms. All such service providers are bound by contract to refrain from using the personally identifiable information we collect from you for any purpose other than providing the service to Cuddle Clones. We may share information with governmental agencies or other organizations assisting us in fraud prevention or investigation. We may do so when permitted or required by law, trying to protect against or prevent actual or potential fraud or unauthorized transactions, or investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Passive Data Collection – Cookies and Web BeaconsOur website may use cookie and tracking technology. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to our website, understanding how visitors use our website, and improving our services. Cookies can also help customize the experience for visitors, such as keeping track of your shopping cart while you are shopping. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. We may share aggregate tracking information with third parties.
Information SecurityCuddle Clones maintains physical, electronic, and procedural safeguards in compliance with applicable laws and regulations to guard your personal information from loss, misuse, unauthorized access, alteration, or premature destruction. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.
Your Privacy ResponsibilitiesTo help protect your privacy, be sure to:
- Not share your username or password with anyone else.
- Take customary precautions to guard against “malware” (viruses, bots, etc.), for example, by installing and updating suitable anti-virus software.
Contact UsIf you have questions or concerns regarding your privacy, please send via the "Contact Us" Page, subject "Privacy"
Mailing Address: 624 W. Main St. 3rd Floor Louisville, KY 40202
Email:Telephone: (800) 793-0870